This privacy policy explains how Eco Edge Retuc (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit our website https://EcoEdgeRetic.com.au (“the website”) or purchase our products or services. By using the website, you agree to the terms of this privacy policy and consent to our data practices.
What Information Do We Collect?
We collect information that can identify you as an individual (“personal information”) and other information that does not identify you. We collect this information in different ways, such as when you:
- Visit the website and browse its content
- Register an account on the website
- Place an order for our products or services
- Subscribe to our newsletter or mailing list
- Contact us via email, phone, or chat
- Participate in our surveys, contests, or promotions
- Provide feedback or reviews on our products or services
- Interact with us on social media platforms
The types of information we collect may include:
- Your name, email address, phone number, billing address, shipping address, and payment information
- Your account username, password, and preferences
- Your order history, product preferences, and wish list
- Your IP address, browser type, device type, operating system, and other technical information
- Your browsing behavior, such as the pages you visit, the links you click, and the time you spend on the website
- Your location information, such as your country, city, or zip code
- Your feedback, reviews, ratings, comments, questions, or suggestions
- Any other information you voluntarily provide to us
We may also collect information from third-party sources, such as:
- Social media platforms, such as Facebook, Twitter, Instagram, or YouTube, when you link your account to the website or interact with us on those platforms
- Analytics providers, such as Google Analytics, that help us measure and improve the performance of the website
- Advertising networks, such as Google Ads, that help us deliver relevant and personalized ads to you
- Other websites or platforms that refer you to the website or display our products or services
How Do We Use Your Information?
We use your information for various purposes, such as to:
- Provide you with the products or services you request or purchase
- Process your payments and fulfill your orders
- Create and manage your account and profile
- Communicate with you about your orders, transactions, or inquiries
- Send you newsletters, offers, promotions, or updates
- Improve the quality, functionality, and user experience of the website
- Personalize the website content and ads according to your preferences and interests
- Analyze the website traffic, performance, and trends
- Monitor and prevent fraud, abuse, or unauthorized access
- Comply with our legal obligations, policies, and procedures
- Protect our rights, property, or safety, and those of our customers, partners, or affiliates
- Respond to your feedback, reviews, ratings, comments, questions, or suggestions
- Resolve any disputes or issues that may arise
- Any other purpose that we disclose to you at the time of collection or with your consent
How Do We Share Your Information?
We may share your information with third parties that help us provide our products or services to you, such as:
- Our suppliers, vendors, manufacturers, or distributors that deliver our products or services to you
- Our payment processors, fraud prevention services, or banks that process your payments and transactions
- Our service providers, contractors, or agents that perform functions on our behalf, such as hosting, analytics, marketing, or customer service
- Our business partners, affiliates, or sponsors that offer products or services that may interest you
- Our advertising networks, social media platforms, or other third parties that display our ads or content to you
We may also share your information with third parties for other reasons, such as to:
- Comply with the law, a court order, a subpoena, or a legal request
- Cooperate with law enforcement, government authorities, or regulators
- Enforce our terms of service, policies, or agreements
- Protect our rights, property, or safety, and those of our customers, partners, or affiliates
- Prevent, investigate, or address fraud, abuse, or unauthorized access
- Facilitate a merger, acquisition, sale, or transfer of assets
- Respond to your requests or consent
We do not sell your personal information to third parties for their own marketing purposes without your consent.
How Do We Protect Your Information?
We take reasonable measures to protect your information from loss, theft, misuse, unauthorised access, disclosure, alteration, or destruction. We use technical, administrative, and physical safeguards, such as encryption, firewalls, passwords, and security training, to secure your information. However, we cannot guarantee the absolute security of your information, as no method of transmission or storage is 100% secure. You are responsible for keeping your account username and password confidential and for notifying us of any suspected or actual breach of security.
How Long Do We Keep Your Information?
We keep your information for as long as necessary to fulfill the purposes for which we collected it, or as required by law, contract, or our policies. We may retain your information for longer periods if we need to do so for legal, tax, accounting, or audit reasons, or to prevent fraud, abuse, or unauthorized access. When we no longer need your information, we will delete it or anonymize it in accordance with our data retention policy.
What Are Your Choices and Rights?
You have certain choices and rights regarding your information, such as to:
- Access, update, or correct your information that we hold
- Request a copy of your information in a portable format
- Object to or restrict our use of your information for certain purposes
- Opt out of receiving marketing communications from us at any time
- Delete or erase your information from our systems, unless we need to keep it for legitimate business or legal purposes
- Withdraw your consent to our processing of your information, if you have given us any
- Lodge a complaint with a data protection authority, if you have any concerns about how we handle your information
To exercise any of your choices or rights, please contact us using the contact methods outlined on the website. We will respond to your request within a reasonable time and in accordance with the applicable law. We may ask you to verify your identity before we process your request. We may also charge a fee or refuse to process your request if it is excessive, repetitive, or unfounded.
How Do We Use Cookies and Other Tracking Technologies?
We may use cookies and other tracking technologies, such as web beacons, pixels, or tags, to collect and store information about you and your use of the website. Cookies are small text files that are placed on your browser or device by the website or a third party. They help us to:
- Remember your preferences and settings
- Enhance the functionality and performance of the website
- Deliver relevant and personalized ads to you
- Measure and analyze the website traffic, performance, and effectiveness
- Monitor and prevent fraud, abuse, or unauthorized access
You can manage your cookie preferences and settings by adjusting your browser or device settings. However, if you disable or reject cookies, some features or functionalities of the website may not work properly, or may be less secure.
How Do We Update This Privacy Policy?
We may update this privacy policy from time to time to reflect changes in our data practices, the website, or the applicable law. We will notify you of any material changes by posting the updated version of the privacy policy on the website and indicating the date of revision. We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and share your information. Your continued use of the website after we make any changes constitutes your acceptance of the updated privacy policy.
How Can You Contact Us?
If you have any questions, comments, or concerns about this privacy policy or our data practices, please contact us using the methods available on the website (click here).
This privacy policy was last updated on 21 October 2024.